Medical Information skills – a 1 day special

There are a lot of new starters in Medical Information at the moment, so due to demand and as a one off, I’m running a special 1 day Medical Information skills course

Wednesday 16 December 2015
9.30am – 4.30pm

At Wallacespace, 22 Dukes Road, London WC1H 9PN – 5 minutes walk from Euston station

£445 (ex VAT) for a 1 day course

This course is now full. Please contact us before booking.

Course details

This training course is designed as a great introduction to some of the key skills for Medical Information. The course will cover:

  • The diverse role of Medical Information – just a service or is it critical for the business?
  • Answering enquiries – what are the best sources of information?
  • Essential telephone skills for great customer care
  • Handling calls from challenging customers
  • Medical Information governance – which regulations and Codes of Practice impact on handling Medical Information enquiries?
  • Handling enquiries from the public – what can you provide?
  • Opportunities to meet other Medical Information professionals
Who should come on this course?
  • New Medical Information staff
  • Existing Medical Information staff who would like to refresh their knowledge
  • Administrators moving into enquiry handling or Medical Information roles
  • Staff who have to give back-up cover to Medical Information – for example Clinical Trials, Medical Advisors or Regulatory


More information
  • The course will be given by Jayne Packham – a leading Medical Information trainer with more than 23 years’ experience
  • The course fee includes full course notes, a certificate and importantly, breakfast, lunch and refreshments and snacks during the day
  • Courses are relaxed and interactive and are limited to a maximum of 12 delegates

Event Location


22 Dukes Road,