Medical Information training

We are experts in Medical Information training and offer a mix of face to face, online eLearning and in-house training courses.

What Medical Information training are you looking for?


Team training

We create bespoke courses for teams – face to face, live/recorded online sessions and interactive eLearning modules.  Some of our recent courses include:

  • Telephone skills and techniques to handle challenging or difficult customer calls
  • Writing skills – plain English, patient responses, patient centricity, Medical Information response letters
  • Literature searching skills
  • Evaluating clinical papers
  • Web chat – making it work
  • Skills training – time management, efficiency planning, negotiating, influencing, presentation skills, recognising your value
  • ABPI Code of Practice training

Self-directed eLearning courses

We have a suite of courses which range from an introduction to advanced.  You can read more about these on our eLearning course page or by visiting our dedicated eLearning website.

  • Courses cover enquiry handling, medicine development, legal frameworks, searching skills, evaluating a clinical paper, writing a response letter and grammar and punctuation.

Bimonthly Medical Information updates

Launched in 2013, be part of our 30+ company MI community and let us keep you updated with any changes in legislation, new sources of information or industry trends that impact the role.  Plus we discuss and debate the latest issues.  Access is via an annual subscription.


Annual Medical Information Hot Topics Conference

Our annual conference, now in its 10th year, bringing together MI managers and team leaders to discuss, debate and share best practice.  This is usually held in March and details will added to the events page when confirmed.

Online eLearning Courses

  • Medical Information skills
  • Introduction to ABPI Code
  • Code competency quizzes

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