Training Medical Information enquiry handling

Handling Medical Information enquiries

12 April 2016, 9.30am – 4.45pm

Central London, near Euston station

£445 (ex VAT) per person, including course materials, breakfast, a sit down two course lunch, unlimited refreshments and snacks

Course overview

An interactive, practical day ideal for those who are new to Medical Information and need skills to handle enquiries.

On the agenda

The different enquiry handling models – in-house, off-shore or outsourced
Answering enquiries – what information can you provide?
Typical examples and the best sources of information to use
Customer care – what should it look and feel like?
Essential telephone skills for great customer care – do’s and don’ts on the phone
Handling calls from challenging customers
Legislation and guidelines impacting on enquiry handling – Codes of Practice, PIPA guidelines, pharmacovigilance legislation and inspections and data protection
Handling enquiries from the public – what can you provide?

Course trainer

The course is given by Jayne Packham, an experienced trainer and speaker, with over 23 years’ experience in the pharmaceutical industry working in Medical Information. Known by some as a Medical Information guru.

Previous people liked

Small group size of about 8 people, giving an interactive tutorial feel
Enthusiastic, knowledgeable trainer with lots experience of Medical Information
Opportunities to ask questions and get practical solutions
Meet and network with people from different companies

This course is good for …

Staff who are new to the role of Medical Information in the pharmaceutical industry or are thinking of joining
Administrators who are progressing into an enquiry handling role
Staff in Medical Information outsourcing companies looking to develop their skills

Booking terms

In the event of unforeseen circumstances, we reserve the right to cancel or alter the content or speakers without notice. We will not be liable for any cots you’ve incurred such as travel or accommodation. If you can cancel your place up to 20 days before the event you will receive a full refund less £90 administration fee. After this date, fees will not be refunded. Substitutions can be made at any time without charge.